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Go to Claims and check the rejection reason. Common causes: invalid NPI, missing diagnosis codes, or prior auth required. The AI Claim Scrub flags most of these before submission. If it was rejected by the payer after submission, a denial will appear automatically in the Denials tab — use AI to generate an appeal letter.
View denials →Go to Billing and find the claim in the ERA tab. Click 'Post ERA' on any claim that shows as submitted. If you have a real ERA file from the payer, paste the raw text into the ERA parser to extract the payment details, then post it to the claim.
Go to Billing →Patient-facing payment links are coming soon. In the meantime, you can record manual payments in the Billing tab by clicking on a statement. For questions about patient payments or Stripe, email us and we'll help you directly.
Go to Settings → Payers. You can add new payers, mark them as Active or Pending enrollment, and record your Claim.MD payer ID. Enrollment through Claim.MD must be completed on their platform before live EDI claims will route correctly.
Go to Settings → Payers →Visit the BAA page to review and accept the Claima BAA. This is required before any PHI touches the system. For our subprocessor BAAs, contact us and we’ll send you the current list and documentation.
Review BAA →Claima collects a 5% fee on patient payments only — not on insurance collections. When a patient pays their copay or balance through the platform, 5% goes to Claima and 95% is deposited to your practice's connected Stripe account within 2 business days.